If you have managed to keep up with the nonsense we have dealt with at the UK Immigration department, I am sure you have been lulled to sleep on more than one occasion. Our last post was in September and the drama continues.
Given their response, I have advised them that we will make an application to the ombudsman[person] unless we hear from them by January 15. It is very dangerous to democracy when decisionmakers hide behind either private companies [who are contracted with a department to deliver services] or clerks who pass material to decisionmakers, or, online where a bank of employees delivers stock non-answers to client inquiries.
The UK Immigration e-mail to me appears after the conclusion of my letter to them. We continue to copy Amelia Hill of the Guardian as well as our Member of Parliament and the Labour Party Home Office critic.
[our address – removed]
December 4, 2017
UK Visas & Immigration
Complaints Allocation Hub
40 Wellesley Road
Croydon, CR9 2BY
Dear Sir or Madam:
Re: Your e-mail of November 23, 2017
CMS Reference: nnn-nnnnn
Name: Garry Mitchell
Date of Birth: [date]
Name: Heather MacDonald
Date of Birth: [date]
I have attached to this a copy of your reply to me dated November 23, 2017.
This followed my e-mail of November 14, 2017 inquiring about the status of a review request I made on September 15, concerning a decision of UKVI dated September 1.
In your last e-mail you wrote:
“As we have explained, we cannot assist you with your enquiry.”
I am aware of no such explanation. The e-mail that I sent to you was specifically regarding the status of a review request that I had forwarded to your office on September 15, 2017.
The provision for such a review was contained in a September 1, 2017 letter to me from your office and I quote from that letter:
“You can request a review of our response within one month of the date on this letter by writing…email@example.com…or you can write to us at…”
My enquiry was in relation to the status of that review since I had not received a response to my September 15 filing.
Your last e-mail to me then went on to write:
“In order to have your enquiry addressed you need to follow the link: https://www.gov.uk/contact-ukvi-inside-outside-uk/y/outside-the-uk where you will find the relevant contact details for the international enquiry team.
We cannot assist you further and advise that you now access the link above to ensure that you obtain an answer to your enquiry. Any further queries relating to this matter will not receive a response.”
Since it was your office that advised me of the review procedure, and directed me to the address for such a review, and the review request was sent to that address, my question is simply: What is that status of that review that I requested on September 15, 2017?
The page I was directed to by your last e-mail is for inquiries, and is simply the fee based service that all clients are directed to regarding inquiries. My e-mail concerned a review request filed at your office as instructed by your office. If your response is not an error I suggest you remove the review procedure outlined in your original letter to me as it seems not to exist. I will assume the best that your last e-mail to me was in error.
In the last line of your e-mail you noted that any further inquiries from me will not receive a response.
I will, again, assume that this last e-mail was in error, and that you will reply to this as it is a review request for a decision made by your office. In case it was not in error and was issued notwithstanding that I received no reply to my review request, my next course of action, should I not receive a response my January 15, 2018, will be to file an application with the ombudsman for a further review.
I look forward to your reply.
cc: Amelia Hill
Mr. Conor Burns
MP (Bournemouth West)
Ms. Diane Abbott, MP
|Nov 23 (10 days ago)|
Thank you for your further email correspondence of 14/11/2017 in relation to your enquiry about applying from overseas for a visa or a refund.
As we have explained, we cannot assist you with your enquiry. In order to have your enquiry addressed you need to follow the link:
where you will find the relevant contact details for the international enquiry team.
We cannot assist you further and advise that you now access the link above to ensure that you obtain an answer to your enquiry.
Any further queries relating to this matter will not receive a response.
Customer Correspondence Hub
UK Visas and Immigration